Photo Montage -

Frequently Asked Questions

Find all your answers here...

I have compiled a list of the most commonly asked questions and the answers in hopes that it will provide additional information to you about our services. If you have a question or issue not listed here then please contact us and we will be happy to help you.

Q. How long does it take?
This can vary depending on the size of the job and the time of year. A standard Photo Montage DVD containing 100 images will normally be done within 7-14 days from receipt of payment. For more extensive editing, or where initial scanning of the images is required, it could take anything up to 21 days. A fast track payment option is available for orders needed in a hurry. Towards Christmas we advise customers to allow more time due to a higher demand for our services as well as on the postal service. We will advise you of the approximate completion date at the time of your order.

Q. What will the quality be like when my photos are transferred to DVD?
We use high quality scanners, professional software and DVD recorders to transfer your photos to DVD. You can be assured that your DVD footage will be as good as the quality of your original images, if not better.
If there are problems with the original images (such as deteriorated picture quality due to age etc) then we will do our best to correct any imperfections and optimise the quality for the output to DVD.

Q. Will my DVD player be able to read the DVD you create for me?
We create DVDs in the DVD-R format, which is read by almost all DVD players. Some very early players may not read this format, but this is extremely rare and limited to a small set of first generation DVD players. Please contact us if you have specific concerns about this.

Q. How safe are my items when I send them to you?
Note that all locations within Brisbane include free pick up and delivery.
If mailing, we advise you to use Express or Registered Post when sending your items to us, and to safely wrap each item separately within the package that you send us. (We will also do the same when we return your items via post).
Whilst in our possession your items will be treated with care and respect in a clean, secure, smoke free and safe environment. It is imperative that you label your items clearly, as specified on our order form. This will assist us in safely and efficiently processing your order.

Q. Can I combine multiple photo montages onto a single DVD?
Yes. Our standard package includes up to 4 separate video presentations allowing for up to 100 images. If you desire more categories, or additional photos, you can purchase as many as you would like on your DVD. (We recommend not exceeding 60 mins per DVD to ensure the highest quality).

Q. I've got some old slides and negatives that I would like transferred to DVD. Can you transfer this for me?
Yes. Your images will need to be first scanned in and you can find additional information on this here. Once digitised you then have the option of including your images in a Photo Montage.

Q. Do you scan any type of photos?
We can scan any size of printed photos up to 8.5" x 12" (approx. 21cm x 30cm). We cannot by law process photos depicting child abuse or animal cruelty. Our judgement in this matter is final. Nudity is acceptable and all images are handled discreetly.

Q. Some of my photos are faded and damaged. What can be done about it?
Our scanning services include basic enhancement services for all pictures. This includes rotation, cropping, and colour correction and optimisation. We also offer an extra cleanup and image enhancement process. If your photos need a more advanced correction, we will be happy to give you a quote for those services.

Q. In what order will you arrange my photos on the disc?
We will scan and save your photos in the same order you send them to us. You should arrange your photos by theme or event in smaller batches and group them together. You should also number each photo or mounted slide on the back with a pencil. Envelopes and plastic bags containing photo batches can also be numbered or labelled to indicate to us the proper scanning order. You can also include a clearly printed piece of paper with special instructions for us.

Q. I'm not sure how best to organise my photos and files. Can you assist me?
Yes. Although we provide information on what you first need to do on our Pricing Options page, some customers still prefer to get some assistance, especially when it comes to sorting all your digital photos and burning them to a disc to send to us. We offer discounted rates for our Photo Montage customers requiring either phone or on-site support.

Q. Can you make more copies for my family and friends?
Yes. We can provide as many copies as you require. We create all copies from our master version and do not simply make copies of copies. This ensures the highest quality for all DVDs. We then mail all copies back to you. If you would like each copy sent to a different address please contact us so that we may provide you with a quote and information on how to submit your order.

Q. What is the difference between our Photo Montage Video-DVD and a standard JPEG DVD?
If you save your JPEG image files to a DVD, you may be able to watch an "automatic" slideshow of your images on a JPEG-compatible DVD player. However, this slideshow does not feature background music, titles, custom menus, transitions between photos, or special effects, like our Photo Montages do. With transitions, effects and music added it creates a moving video presentation which can be enjoyed much more than viewing still images.

Q. Does the Photo Montage include a musical background?
Yes. All our DVDs include a music track, from music you supply to us, because without sound the images are simply not as enjoyable. The right music or tune can create a powerful and emotional experience so it should be carefully selected. If you prefer, you can leave the decision up to us and we can perfectly match some music to your theme. You can also purchase specific music tracks for a small fee.

Q. Is it possible to customise my Photo Montage?
Yes. We provide many options for adding sections, titles, captions, and music. Although we can best advise on the format, layout and theme for your DVD we understand you may have specific images or music you would like to use (such as your wedding song from the day). Our order form provides all the information you need to add in special features of your own.

Q. What will my DVD look like when it is done?
All of our DVDs come labelled with a printed image, taken from the Photo Montage where possible. We prefer not to send out unprinted discs. The DVD disc will have the title you requested on your order form. Each single DVD is supplied in a clear plastic case, or with a multiple DVD collection a larger DVD case is used with an accompanying cover.

Q. What methods of payment do you accept?
Whilst we prefer payment by Direct Deposit for a fast and safe transaction using your own bank, we also accept payment by cash, cheque or money order as well as PayPal. (PayPal is the largest and most recognised online payment agent. You DO NOT need a PayPal account in order to complete payment. You only need a valid Visa or MasterCard.)

Q. How should I package my items when I send them to you?
Note that all locations within the Brisbane region include free pick up and delivery. If you are able to take advantage of this service, then you simply need to package your items securely. We will take care of the rest. We transport all items in a strong, safe, and weather resistant container.
If mailing at other times throughout the year, your items should be well packaged to avoid damage whilst in transit. We advise customers to use bubble wrap or similar material, and to wrap each item separately within the package. We cannot be held responsible for damage to your items whilst in transit to us and it is imperative that you package your items to avoid damage. We will thoroughly wrap each of your items when returning them to you using the postal service.

Q. I want the DVDs sent outside Australia. Do you do this?
Yes, we are happy to send your items anywhere you like, providing the delivery is paid for. This often makes a great surprise gift for someone! If you have a specific requirement for DVDs to be sent abroad please contact us and we will be happy to discuss this with you.

You can phone us on 07 3800 1509 to discuss your needs or email your inquiry to sales@virtuosoit.com.au